If you are not satisfied with our products for any reason, you can return them according to the following return policy.
All items you return must be in a resaleable state with original product packaging and labels. Items returned to us that do not meet these standards will be returned to the customer. We reserve the right of final decision to determine whether a product meets the above standards.
Unless we send you the damaged item, the customer shall bear all return shipping costs for your order.
If your product has quality problems for any reason, please contact our customer service team within 30 days of purchase.Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.
Contact Us With E-mail:email@example.com
To return an item, follow these steps:
Return your package and write your order number on a slip of paper. If the "Order Number" is not filled in correctly, it will not be processed. The fastest way to exchange products is to place a new order and return the originally purchased product. Placing a new order immediately ensures that you receive the new product quickly and will not be out of stock while waiting for a replacement.
Include the following items in your package: (a) the item to be returned (with label and original packaging), (b) your order number
*Please note: We are not responsible for lost packages. Once the return is received and processed, we will notify you via email and refund the original payment channel within 1-3 working days. If you have any questions about the return process or need a copy of the order confirmation, please contact our customer service team.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.Contact Us With E-mail:firstname.lastname@example.org
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept the order cancellation request if the order shave already been shipped.